Hotel Puerta America, Madrid - Reviews, Room Options & Prices 2025

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Key details

About the Hotel

Avenida De America, 41, Madrid, Spain, 28028

Hotel Puerta América is a luxury 5-star hotel located on Avenida de América in Madrid. It showcases innovative design, featuring the work of acclaimed architects and designers, including five Pritzker Prize laureates. The hotel integrates diverse cultural influences, creating a unique blend of artistic expression and comfort.

Location

Hotel Puerta América is situated in the Chamartín neighborhood, just minutes from the upscale Salamanca district. It is well connected to various points of interest in Madrid via metro and bus, providing convenient access to the airport and key attractions. This location combines urban convenience with a tranquil atmosphere.

Rooms

The hotel boasts deluxe rooms with unique designs, panoramic views, and advanced technology, such as remote-controlled lighting and windows. Each room is equipped with plush furnishings, ensuring a comfortable stay. Suites designed by Jean Nouvel feature versatile layouts, allowing guests to reconfigure their space as desired.

Eat & Drink

Dining at Hotel Puerta América includes various options, from The Observatory's seafood specialties to seasonal dishes at Karrara Terrasse. The lively Skynight Lounge offers stunning city views and creative cocktails, while the Marmo Bar provides a refined atmosphere for informal meetings. Lobby & Bistro caters to guests seeking a casual dining experience.

Leisure & Business

The hotel features multiple multifunctional spaces for meetings and events, designed to accommodate various occasions. Guests have access to the Executive Lounge, which offers snacks, high-speed internet, and office supplies. In addition, the impressive vertical garden enhances the overall ambiance for both leisure and business activities.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe Room

Max:

2 persons

25 m²

Bed options:

1 Double bed

Heating

Air conditioning

room details

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Space Club by Zaha Hadid

Max:

2 persons

25 m²

Bed options:

1 Double bed

Heating

Bathtub

room details

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Junior Suite Executive Lounge Access

Max:

2 persons

45 m²

Bed options:

1 King-size bed

Heating

Air conditioning

room details

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Getting around

A guide to all available transportation options

City Centre

Madrid 3.7 km

Airports

Adolfo Suarez Madrid-Barajas (MAD) 18.4 km

Train

Chamartin Station 3.7 km

Underground

Cartagena300 m

Prosperidad600 m

Bus

Bus stop 14.1 km

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Free Wi-Fi

Parking

EUR 26 per day

Luggage storage

24-hour services

24-hour reception

24-hour security

General

Non-smoking property
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Allergy-free rooms
Lift
Currency exchange
Electric vehicle charging station
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre

Services

Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Wake up service

Dining

Restaurant
Cafe

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Paid babysitting/ Child services

Spa & Leisure

Sun terrace
Garden area

Room features

Heating
Soundproofed rooms
In-room desk

Bathroom

Private bathroom
Free toiletries
Toilet

Media

Cable/ Satellite television

Location

Avenida De America, 41, Madrid, Spain, 28028

Map view

street view

Avenida De America, 41, Madrid, Spain, 28028

City landmarks

Football Stadium

Santiago Bernabeu Stadium

2.1 km

Calle Ponzano tapas

2.5 km

Plaza de Toros de Las Ventas，

Plaza de Toros de Las Ventas

2.3 km

Park

El Retiro Park

3.0 km

Plaza de la Independencia

Parque del Retiro

3.1 km

Museum

Prado National Museum

3.5 km

Museum

Museo Sorolla

2.4 km

Park

Berlin Park

1.6 km

Museum

Museo Nacional Thyssen-Bornemisza

3.4 km

Museum

Museo Lazaro Galdiano

1.6 km

Public Building

Cybele Palace

3.0 km

Square

Plaza Mayor

4.2 km

Museum

Plaza de Cibeles

3.1 km

Museum

Museo Nacional de Ciencias Naturales

2.4 km

Museum

National Archaeological Museum

2.5 km

Casino

Gran Via

3.7 km

Square

Puerta del Sol

3.9 km

Calle Alcala 237 Plaza de Toros las Ventas

Museo Taurino de Madrid

2.0 km

Palace

Royal Palace of Madrid

4.5 km

Park

Parque del Oeste

1.1 km

Square

Plaza del Marques de Salamanca

1.9 km

C/ O'Donnell

Torrespana

2.3 km

Square

Plaza de Colon

2.4 km

Calle Albacete 5

Edificio AGF

1.1 km

Calle de Alcala 237 Plaza de Toros

Estatua a Jose Cubero "Yiyo"

1.2 km

Paseo de la Republica de Cuba 4 Parque Del Retiro

Palacio de Cristal

3.2 km

Avenida de Felipe II S/N

Community of Madrid Sports Centre

2.6 km

Jose Ortega y Gasset

Barrio de Salamanca

1.9 km

Gallery

Fundacion Juan March

2.8 km

Nearby

Numero Numero 2 Esquina Con Avenida de America Numero 37 Calle Corazon de Maria

Torres Blancas

140 m

Restaurants

Karrara Terrasse

40 m

Avenida de America 41

El rincon dela Rodriguez

120 m

Calle Corazon de Maria No 6

El Almacen

210 m

Calle Corazon de Maria 43

Vila Brasil

390 m

1 Calle Puenteareas

Restaurante el Molino Viejo

200 m

Calle Corazon de Maria 32

El Reblochon

360 m

Calle Clara del Rey 24

Lai Fusion Food

400 m

Clara del Rey

Reviews and Ratings

Feedback from previous guests about their experience.

62%

enjoyed the hotel and would happily stay again

6.2/10

Nice

Rooms

6.8

Location

6.5

Service

6.3

Dining

6.0

4/5 based on 3216 reviews

#196 of 495 hotels in Madrid based on Tripadvisor

Robert

United Kingdom, March 2025

6.8/10

I enjoyed my stay at Hotel Puerta America, particularly the stunning design and unique room concepts that felt like an immersive art experience. However, I found some aspects lacking, like the need for better lighting and more friendly service. The breakfast buffet was decent but could use improvement. Overall, it's a nice spot if you're looking for a stylish environment, even though some amenities weren't as expected. 🌟🥐

Rooms

8.0

I stayed on the Norman Foster floor, and the room was light and airy, featuring an open plan bathroom and central shower. However, the lighting was complicated, and I missed having tea-making facilities. The safe was inconveniently located too. 🛏️✨

Service

6.0

Service was brisk, but not very friendly. I would have appreciated a warmer welcome and a bit more assistance during my stay. It felt a bit impersonal. 😕

Location

7.0

The location is decent, with a metro station just a short walk away, but it takes about 30 minutes to reach the city center. I found it a bit far for quick outings.

Dining

6.0

Breakfast offered a basic buffet that covered most options, but I’ve seen better at other 4-star hotels. I also found the dining options quite pricey for what was offered. 🍽️💰

Facilities

7.0

The hotel was in the process of adding new amenities like a pool area. While the interiors are striking, some elements are showing age, which detracted from the overall experience.

Alexander

United Kingdom, March 2025

7.4/10

Staying at Hotel Puerta America was an intriguing experience, as the design felt like living in an art installation (which I loved!). However, the practicality sometimes fell short, especially when it came to room layouts. The location is a bit far from major attractions, yet it offers good access to metro systems for getting around Madrid.

Rooms

6.0

I stayed on both the 1st and 8th floors, experiencing the stunning designs by Zaha Hadid and Kathryn Findlay. While I appreciated the unique concepts, some features were impractical, like the slippery shower floor and limited separation between the bathroom and main room. Overall, the beds were comfortable, but the layout left something to be desired.

Service

8.0

The hotel staff were attentive and genuinely helpful throughout my stay. They made every effort to accommodate my needs and offered great local recommendations. However, there were moments when the reception felt understaffed during busy times, which could lead to some delays.

Location

6.0

The hotel is positioned a bit north of the city center, making it necessary to use a taxi or metro to reach key attractions. However, I found it easy to navigate with the metro just a 5-minute walk away. For my purposes, it was acceptable, but I wouldn't recommend it if you want to be right in the action.

Dining

7.0

I enjoyed the breakfast with its diverse buffet options, which energized me for long days of exploring. However, I did notice that some restaurants were closed during my stay, limiting dining choices within the hotel for lunch or dinner.

Facilities

5.0

The fitness room was rather small with limited equipment, but I appreciated the condition of what was available. Meanwhile, some aspects of the hotel design, although visually striking, could hinder practical use (like the pool area feeling cramped).

Horace

United Kingdom, November 2024

5.4/10

My stay at Hotel Puerta America was a mix of highs and lows. The futuristic design of the Space Hub room blew me away, feeling like I was on a movie set. However, the experience was marred by frustrating issues like a lack of basic amenities and poor room isolation. Overall, while the creative flair is impressive, the practicality of the stay left a lot to be desired.

Rooms

5.0

The Space Hub room was stunning with a unique design, but it lacked essential items like water and had inconvenient plug placements. I struggled with light controls and experienced noise from outside, which was disappointing for a five-star hotel.

Service

5.0

While the staff was friendly, the check-in process took way too long, and I felt like I wasn’t given enough information about the hotel's offerings, which could have enhanced my stay.

Location

6.0

The hotel is well-located near a metro station, making it easy to explore Madrid. But the area felt a bit isolated, with not much beyond the hotel.

Dining

6.0

Breakfast options were decent, but I felt rushed as they prepared to close. It would be nice to have a more relaxed experience.

Facilities

5.0

Amenities like the rooftop observatory were closed, and the room's tech felt more confusing than helpful. Room service was slow and overpriced, which added to my dissatisfaction.

Jason

United Kingdom, November 2024

5.6/10

I had a comfortable stay at Hotel Puerta America, enjoying the amazing design of my room on the Norman Foster floor. However, I did find some areas for improvement, especially with the breakfast options and service quality. The bathroom was a standout feature, but minor inconveniences like the lack of tea-making facilities left something to be desired.

Rooms

8.0

My room felt light and airy, with an open-plan bathroom and a comfortable bed. The design was certainly eye-catching, though I struggled a bit with the complicated lighting controls.

Service

6.0

While the staff was efficient, I noticed that their demeanor could have been friendlier. A simple smile could go a long way in making guests feel welcome.

Location

7.0

The hotel is near a metro station, making it easy to navigate around Madrid, but it's a bit far from the central attractions. I appreciated the airport shuttle service, which was quick and convenient.

Dining

5.0

The breakfast had a good variety but didn’t quite measure up to other 4-star hotels I’ve stayed at, especially for the price. The restaurant meals were okay, but I was disappointed by the use of frozen chips in a 5-star hotel.

Facilities

7.0

The hotel looks set to open a pool space soon, which will be a great addition. However, some amenities felt a bit lacking, like the missing tea-making facilities in my room.