Hotel Puerta America Madrid, Madrid - Reviews, Room Options & Prices 2025

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About the Hotel

Avenida De America, 41, Madrid, Spain, 28028

Hotel Puerta America in Madrid's Chamartín district showcases designs by nineteen world-renowned architect studios, including five Pritzker Prize winners, across its 12 uniquely themed floors. The 5-star property features Europe's largest vertical garden and dedicated 1Gb internet connection.

Distinctive Designer Rooms

Each floor at Hotel Puerta America presents distinct room concepts utilizing different materials and shapes, from Zaha Hadid's science fiction-inspired spaces to Jean Nouvel's minimalist suites. The rooms feature floor-to-ceiling windows with panoramic city views and remote-controlled lighting systems.

Rooftop Dining Venues

The Observatory restaurant serves seafood specialties amid vertical gardens, while Skynight Lounge offers DJ music and city views. The Marmo Bar features a marble counter and glass windows overlooking Karrara Terrasse, an urban garden terrace serving seasonal cuisine.

Business Meeting Facilities

The Executive Lounge on the 5th floor provides office supplies, computers, and exclusive internet access. The John Pawson-designed function rooms offer 2045 ft² of modular space with 0 miles ceilings and natural lighting.

Central Madrid Location

Located in Chamartín, Puerta America provides access to upscale boutiques and bistros. The hotel sits 1.5 miles from Museo Sorolla, 2 miles from El Retiro Park, and 2 miles from Gran Via.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe Room

Max:

2 persons

25 m²

Bed options:

1 Double bed

Heating

Air conditioning

room details

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Club Room

Max:

2 persons

25 m²

Bed options:

1 Double bed

Heating

Bathtub

room details

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Junior Suite

Max:

2 persons

45 m²

Bed options:

1 King Size Bed

Heating

Air conditioning

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Getting around

A guide to all available transportation options

City Center

Madrid 2.3 mi

Airports

Adolfo Suarez Madrid-Barajas (MAD) 11.4 mi

Train

Chamartin Station 2.3 mi

Metro stations

Cartagena Metro1000 ft

Prosperidad Metro2000 ft

Bus

Bus stop 8.8 mi

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Free Wi-Fi

Parking

EUR 26 per day

Baggage storage

24-hour services

24-hour reception

24-hour security

General

Non-smoking property
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
Rooms/ Facilities for disabled
24-hour security
Baggage storage
Allergy-free rooms
Elevator
Currency exchange
Electric vehicle charging station
Fire extinguishers
Key card access

Sports & Fitness

Fitness center

Services

Room service
Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance
Wake up service

Dining

Restaurant
Cafe

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs
Paid babysitting/ Child services

Spa & Leisure

Sun terrace
Garden area

Room features

Heating
Soundproofed rooms
In-room desk

Bathroom

Private bathroom
Free toiletries
Toilet

Media

Cable/ Satellite television

Location

Avenida De America, 41, Madrid, Spain, 28028

Map view

street view

Avenida De America, 41, Madrid, Spain, 28028

City landmarks

Soccer Stadium

Santiago Bernabeu Stadium

1.3 mi

Cocido Madrileno stew

1.5 mi

Plaza de Toros de Las Ventas，

Ventas Metro

1.4 mi

Parks

El Retiro Park

1.9 mi

Plaza de la Independencia

Parque del Retiro

1.9 mi

Museums

Prado National Museum

2.2 mi

Museums

Museo Sorolla

1.5 mi

Parks

Berlin Park

1.0 mi

Museums

Museo Nacional Thyssen-Bornemisza

2.1 mi

Museums

Museo Lazaro Galdiano

1.0 mi

Public Building

Cybele Palace

1.9 mi

Square

Plaza Mayor

2.6 mi

Museums

Plaza de Cibeles

1.9 mi

Museums

National Museum of Natural Sciences

1.5 mi

Museums

National Archaeological Museum

1.5 mi

Casinos

Gran Via

2.3 mi

Square

Puerta del Sol

2.4 mi

Calle Alcala 237 Plaza de Toros las Ventas

Museo Taurino de Madrid

1.2 mi

Palace

Royal Palace of Madrid

2.8 mi

Parks

Parque del Oeste

3800 ft

Square

Plaza del Marques de Salamanca

1.2 mi

C/ O'Donnell

Torrespana

1.4 mi

Square

Plaza de Colon

1.5 mi

Calle Albacete 5

Edificio AGF

3700 ft

Calle de Alcala 237 Plaza de Toros

Estatua a Jose Cubero "Yiyo"

3900 ft

Paseo de la Republica de Cuba 4 Parque Del Retiro

Palacio de Cristal

2.0 mi

Avenida de Felipe II S/N

Community of Madrid Sports Centre

1.6 mi

Jose Ortega y Gasset

Barrio de Salamanca

1.2 mi

Gallery

Fundacion Juan March

1.7 mi

Nearby

Numero Numero 2 Esquina Con Avenida de America Numero 37 Calle Corazon de Maria

Torres Blancas

500 ft

Restaurants

Karrara Terrasse

200 ft

Avenida de America 41

El rincon dela Rodriguez

400 ft

Calle Corazon de Maria No 6

El Almacen

700 ft

Calle Corazon de Maria 43

Vila Brasil

1300 ft

1 Calle Puenteareas

Restaurante el Molino Viejo

700 ft

Calle Corazon de Maria 32

El Reblochon

1200 ft

Calle Clara del Rey 24

Lai Fusion Food

1400 ft

Clara del Rey

Reviews and Ratings

Feedback from previous guests about their experience.

62%

enjoyed the hotel and would happily stay again

6.2/10

Nice

Rooms

6.8

Location

6.5

Service

6.3

Dining

6.0

4/5 based on 3216 reviews

#196 of 495 hotels in Madrid based on Tripadvisor

Robert

United Kingdom, March 2025

6.8/10

I enjoyed my stay at Hotel Puerta America, particularly the stunning design and unique room concepts that felt like an immersive art experience. However, I found some aspects lacking, like the need for better lighting and more friendly service. The breakfast buffet was decent but could use improvement. Overall, it's a nice spot if you're looking for a stylish environment, even though some amenities weren't as expected. 🌟🥐

Rooms

8.0

I stayed on the Norman Foster floor, and the room was light and airy, featuring an open plan bathroom and central shower. However, the lighting was complicated, and I missed having tea-making facilities. The safe was inconveniently located too. 🛏️✨

Service

6.0

Service was brisk, but not very friendly. I would have appreciated a warmer welcome and a bit more assistance during my stay. It felt a bit impersonal. 😕

Location

7.0

The location is decent, with a metro station just a short walk away, but it takes about 30 minutes to reach the city center. I found it a bit far for quick outings.

Dining

6.0

Breakfast offered a basic buffet that covered most options, but I’ve seen better at other 4-star hotels. I also found the dining options quite pricey for what was offered. 🍽️💰

Facilities

7.0

The hotel was in the process of adding new amenities like a pool area. While the interiors are striking, some elements are showing age, which detracted from the overall experience.

Alexander

United Kingdom, March 2025

7.4/10

Staying at Hotel Puerta America was an intriguing experience, as the design felt like living in an art installation (which I loved!). However, the practicality sometimes fell short, especially when it came to room layouts. The location is a bit far from major attractions, yet it offers good access to metro systems for getting around Madrid.

Rooms

6.0

I stayed on both the 1st and 8th floors, experiencing the stunning designs by Zaha Hadid and Kathryn Findlay. While I appreciated the unique concepts, some features were impractical, like the slippery shower floor and limited separation between the bathroom and main room. Overall, the beds were comfortable, but the layout left something to be desired.

Service

8.0

The hotel staff were attentive and genuinely helpful throughout my stay. They made every effort to accommodate my needs and offered great local recommendations. However, there were moments when the reception felt understaffed during busy times, which could lead to some delays.

Location

6.0

The hotel is positioned a bit north of the city center, making it necessary to use a taxi or metro to reach key attractions. However, I found it easy to navigate with the metro just a 5-minute walk away. For my purposes, it was acceptable, but I wouldn't recommend it if you want to be right in the action.

Dining

7.0

I enjoyed the breakfast with its diverse buffet options, which energized me for long days of exploring. However, I did notice that some restaurants were closed during my stay, limiting dining choices within the hotel for lunch or dinner.

Facilities

5.0

The fitness room was rather small with limited equipment, but I appreciated the condition of what was available. Meanwhile, some aspects of the hotel design, although visually striking, could hinder practical use (like the pool area feeling cramped).

Horace

United Kingdom, November 2024

5.4/10

My stay at Hotel Puerta America was a mix of highs and lows. The futuristic design of the Space Hub room blew me away, feeling like I was on a movie set. However, the experience was marred by frustrating issues like a lack of basic amenities and poor room isolation. Overall, while the creative flair is impressive, the practicality of the stay left a lot to be desired.

Rooms

5.0

The Space Hub room was stunning with a unique design, but it lacked essential items like water and had inconvenient plug placements. I struggled with light controls and experienced noise from outside, which was disappointing for a five-star hotel.

Service

5.0

While the staff was friendly, the check-in process took way too long, and I felt like I wasn’t given enough information about the hotel's offerings, which could have enhanced my stay.

Location

6.0

The hotel is well-located near a metro station, making it easy to explore Madrid. But the area felt a bit isolated, with not much beyond the hotel.

Dining

6.0

Breakfast options were decent, but I felt rushed as they prepared to close. It would be nice to have a more relaxed experience.

Facilities

5.0

Amenities like the rooftop observatory were closed, and the room's tech felt more confusing than helpful. Room service was slow and overpriced, which added to my dissatisfaction.

Jason

United Kingdom, November 2024

5.6/10

I had a comfortable stay at Hotel Puerta America, enjoying the amazing design of my room on the Norman Foster floor. However, I did find some areas for improvement, especially with the breakfast options and service quality. The bathroom was a standout feature, but minor inconveniences like the lack of tea-making facilities left something to be desired.

Rooms

8.0

My room felt light and airy, with an open-plan bathroom and a comfortable bed. The design was certainly eye-catching, though I struggled a bit with the complicated lighting controls.

Service

6.0

While the staff was efficient, I noticed that their demeanor could have been friendlier. A simple smile could go a long way in making guests feel welcome.

Location

7.0

The hotel is near a metro station, making it easy to navigate around Madrid, but it's a bit far from the central attractions. I appreciated the airport shuttle service, which was quick and convenient.

Dining

5.0

The breakfast had a good variety but didn’t quite measure up to other 4-star hotels I’ve stayed at, especially for the price. The restaurant meals were okay, but I was disappointed by the use of frozen chips in a 5-star hotel.

Facilities

7.0

The hotel looks set to open a pool space soon, which will be a great addition. However, some amenities felt a bit lacking, like the missing tea-making facilities in my room.